Help & FAQ
Credit System & Pricing Plans
Section titled “Credit System & Pricing Plans”What Are Credits?
Section titled “What Are Credits?”Credits are the units consumed when using AI features on Nordy. The amount consumed varies depending on the complexity and resolution of the task.
Free Credits
Section titled “Free Credits”Free monthly credits are provided upon signing up. You can try the service without any payment.
Pricing Plans
Section titled “Pricing Plans”Please check the latest plans and pricing on the Nordy Pricing page.
There are two options: Subscription Plans and Pay As You Go (prepaid credits).
| Category | Subscription Plan | Pay As You Go |
|---|---|---|
| Payment Method | Monthly automatic billing | One-time purchase as needed |
| Processing Priority | Priority queue applied | Standard queue |
| Feature Access | All features available | All features available |
| API Nodes | Available | Not available |
Credit Consumption Criteria
Section titled “Credit Consumption Criteria”Credit consumption varies depending on the feature and settings.
- Higher resolution and step counts require more credits.
- More complex workflows consume more credits.
- Credits are deducted based on the GPU resource time consumed, regardless of the quality of the output or whether the generation was successful.
- For paid APIs, credits are deducted according to the pricing set by the API provider, not by Nordy.
Community & Discord
Section titled “Community & Discord”Nordy is a community-driven platform. You can gain much more by engaging with other users.
How to Join Discord
Section titled “How to Join Discord”Join the Nordy Discord server to get various kinds of help.
Discord link: https://discord.gg/2q8bErfT
What You Can Do in the Community
Section titled “What You Can Do in the Community”- Share workflows with other users and remix them to fit your needs.
- Give and receive feedback on generated content.
- Get information quickly about new features and tips.
- Participate in events and earn credits.
Troubleshooting & Error Handling
Section titled “Troubleshooting & Error Handling”Common Issues
Section titled “Common Issues”| Symptom | Cause | Solution |
|---|---|---|
| Image upload failed | File size exceeded or unsupported format | Try using a PNG/JPG file under 10MB. |
| Generation is taking a long time | Server load or high resolution settings | Wait a moment or try lowering the resolution. |
| Generation results look strange | Ambiguous prompt or incorrect settings | Try making your prompt more specific. |
| Not enough credits | Credits depleted or expired | Purchase additional credits or check your pricing plan. |
| Workflow execution error | Incompatible node or model | Check custom node and model compatibility. |
Frequently Asked Questions (FAQ)
Section titled “Frequently Asked Questions (FAQ)”General
Section titled “General”Q. Can I use it for free?
A. Yes, free monthly credits are provided upon signing up. You can try all features with the free credits.
Q. What devices can I use it on?
A. It can be used on any device with a web browser. Mac, Windows, and tablets are all supported.
Q. Who owns the copyright to the generated images?
A. Please refer to the Terms of Service. For details, see the Terms of Service page.
Q. How do I cancel my subscription?
A. You can cancel through the plan management menu in your account settings. Remaining credits can be used until the expiration date.
Q. What happens when my credits expire?
A. Credits automatically expire 90 days after purchase. Please use them before they expire.
Q. What payment methods are supported?
A. You can pay through Stripe, Toss Payments, and more.
Q. Are credits consumed if generation fails?
A. If generation fails due to a server error, credits are not consumed.
Service Usage & Speed
Section titled “Service Usage & Speed”Q. The service suddenly became abnormally slow. What’s the cause?
A. The service processes requests sequentially based on a queue system. Slowness is not an error but is most likely due to a temporary spike in pending requests.
Q. The queue wait time is too long. It seems like only my task is stuck.
A. All tasks are processed in order through a fair system. If there are many requests ahead, wait times can be longer. Even if it appears stuck, your task is still in the queue and waiting normally. Processing will start automatically as the queue clears.
Q. I purchased credits but it’s still slow.
A. Purchasing credits grants you usage rights but does not guarantee queue priority. If you want faster processing, please subscribe to a Plan instead of just purchasing credits. Higher-tier Plans receive higher queue priority.
Models & Workflows (ComfyUI Related)
Section titled “Models & Workflows (ComfyUI Related)”Q. How do I request a model installation?
A. Currently, model installations are processed based on user requests. Processing time: Up to 12 hours on business days (weekend requests are processed the following Monday). Note: Installations will not proceed for NSFW models or requests that do not follow the required format.
Q. Can I upload custom models I’ve created?
A. Currently, free uploading of personal models is not available for server stability and security reasons. We plan to offer this feature in the future, so please stay tuned.
Q. My workflow won’t run or the UI looks broken.
A. Please check the following depending on your situation: If it won’t run: Check the node displaying the error message. Common causes include missing required node connections, uninstalled models, or empty input values. Broken UI: This can occur due to ComfyUI frontend version differences. In this case, you need to recreate the workflow within NORDY.
Q. How do I upload images?
A. You can upload images through the ‘Load Image’ node within the workflow. Uploaded images are only used within that workflow, and no separate unified storage is provided.
Features & Technical Support
Section titled “Features & Technical Support”Q. Is there a video upload feature?
A. Yes, it is currently supported in a limited manner. Only webm and mp4 files under 40MB can be uploaded.
Q. Do you provide an API or support integration with automation tools (e.g., n8n)?
A. Currently, we do not support an official public API or integration with external automation tools. There is a possibility of offering this in the future, but no confirmed schedule exists.
Q. I’m getting a “WebSocket error.” What should I do?
A. This can occur due to network instability or leaving the browser idle for an extended period. Try refreshing and retrying. If the issue persists, please contact us with your browser environment details. Even if this error occurs, if the task is still running normally on the server, you can check the results in the [Image Files] tab.
Q. Can I cancel a task that’s currently running?
A. Currently, there is no feature to manually cancel a task that has entered the queue. Please press the run button carefully.
Account Management
Section titled “Account Management”Q. How do I cancel my subscription and delete my account?
A. Subscription cancellation can be done directly from the My Account page, and benefits are maintained for the remaining subscription period. Account deletion is not processed automatically and must be requested separately through Discord or Channel Talk. Data recovery is not possible after account deletion.
Q. Can I receive a payment receipt?
A. Please provide your payment account information (email, etc.) through Channel Talk, and we will issue a receipt after verification.
Payments / Pricing Plans
Section titled “Payments / Pricing Plans”Q. Is there an annual plan?
A. Nordy supports both monthly and annual recurring payment structures. The currently available plans are based on what is displayed on the pricing page. If an annual plan is not visible, it is not yet offered. Any additions will be announced separately.
Q. Are there team or enterprise plans?
A. Currently, individual account-based subscriptions are the standard offering. Team or enterprise plans will be determined after internal policy development, and official announcements will be made once confirmed.
Q. Can I change my billing date?
A. The billing date is fixed based on the date you started your subscription. There is currently no feature to change the billing date directly. To change it, you may need to cancel your subscription and resubscribe on your preferred date.
Subscription Cancellation / Refunds
Section titled “Subscription Cancellation / Refunds”Q. What is the refund policy?
A. Refund eligibility depends on the billing period (monthly/annual) and whether paid services were used. If no AI features were used, a full refund is available if cancelled within 7 days of the billing date; after 7 days, the refund amount is the payment minus 10%. If AI features were used even once, monthly subscriptions are non-refundable for that month, and annual subscriptions allow usage until the end of the cancellation month, with only a partial refund for the unused period. This is calculated based on the regular monthly rate, not the discounted price. Due to the nature of digital content, where value is delivered immediately upon use, refunds for simple change of mind may be restricted.
Q. Does the service end immediately if I cancel my subscription?
A. No. Even after cancellation, the already-paid subscription period remains active until the end date. Cancellation stops automatic billing from the next billing cycle onward. However, if you proceed with account deletion, all remaining credits will be forfeited and cannot be recovered. Subscription cancellation and account deletion are separate processes.
Credits
Section titled “Credits”Q. What are Credits and how are they used?
A. Credits are the usage units deducted when using Nordy’s AI features such as image generation, video generation, and workflow execution. They can be acquired through free allocation, subscription inclusion, or separate purchase, and are automatically deducted when a feature is used.
Q. I received 2,500 Credits after signing up. Are they free?
A. Yes, these are free welcome credits provided to new users. They automatically expire 30 days after issuance.
Q. How many credits are deducted per image or video?
A. Credit deductions are not fixed. They are deducted based on actual usage, which depends on the model used, workflow configuration, settings, and computational load.
Features / Content
Section titled “Features / Content”Q. How do I use Easy App?
A. Easy App is a simplified execution method tailored for specific purposes. Use it based on the input methods and examples provided on each Easy App’s detail page.
Q. Can I use images generated on Nordy for commercial purposes?
A. The use of generated content is at the user’s own discretion and responsibility. Nordy does not guarantee the rights status of generated results, so you must verify that no copyrights, portrait rights, or trademark rights of others are being infringed before use.
Q. Can I feature my workflow on the main page?
A. If you set your content to public, other users can view it. The display location (main page, tabs, sorting, etc.) is automatically determined according to service operation policies.
Q. Where can I send partnership or collaboration proposals?
A. Please contact us through Channel Talk with details about your intended use and scale, and the relevant department will review and respond.